FAQs

Shipping times depend on the selected carrier and may vary based on your location and the items ordered. The checkout page will display the exact shipping fees and estimated delivery times.

Yes, we offer international shipping. International orders usually take 7-14 business days to arrive, depending on the destination and customs processing times.

You can easily track your order by using the tracking number provided in the shipping confirmation email. Simply click on the tracking link in the email, and it will direct you to the courier's website, where you can monitor the real-time status and location of your package.

Once an order is placed and payment is processed, it enters our system for quick fulfillment. Unfortunately, this means that we cannot guarantee cancellations. However, if you need assistance, please contact us as soon as possible, and we'll do our best to assist you.

We're here to help! You can reach our customer support team through the following channels:

• Email: customer-service@petaurora.com
• Live Chat: Available on our website during business hours.